Digital landscape is changing rapidly and it creates new challenges for the business to deliver the right customer experience while keeping privacy and governance in check. In this episode we have Rob Clarke the founder of digital experience platform Strala and now VP of Product at ObservePoint. We will have some exciting conversation about the following:
What was the rational behind founding Strala, a customer experience measurement platform?
How has digital experience evolved in the last 10 years?
What is the future of digital customer experience?
What is lacking in the Adobe's or Salesforce of the world when it comes to customer experience measurement?
User privacy is now a buzz word and speaking from experience most organizations take it lightly just to satisfy the GDPR, CCPA and similar laws. How should a data analyst or marketer approach user privacy?
Why is it important to capture every customer touchpoint when performing an audit and how do you get around the privacy issues when capturing the data?
What advice should we give marketers and experience managers today who are trying to improve customer experience and market product and services?
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